Last updated: October 28, 2026
Full refund, automatically approved, no questions asked. Submitted from Settings → Billing → Request Refund.
Reviewed manually by our team. We respond within 48 hours of your request.
Refunds are not available past this window. You can still cancel anytime to stop future billing. You'll keep access until the end of your current period.
Go to Settings → Billing → Request Refund, choose a reason, and submit. Refunds within 7 days are processed automatically through Stripe; later requests are reviewed by our team.
Approved refunds are issued immediately via Stripe and typically appear on your statement within 5 to 10 business days, depending on your bank.
We issue full refunds only. There are no partial or prorated refunds for unused time within a billing period, except at our discretion during the manual review window.
Questions about a refund? Reach us at hello@eclatale.com.