FAQ's

1. What products do you sell at Eclatale?

At Eclatale, we offer a variety of high-quality beauty and cosmetic products. Our products are sourced and fulfilled by Blanka, a trusted third-party provider, ensuring you receive premium items. You can explore our full range on our shop page.

2. How do I place an order on Eclatale?

Placing an order is simple! Browse our website, select the products you wish to purchase, and add them to your cart. When you're ready, proceed to checkout and enter your shipping information. Once your payment is processed, your order will be confirmed.

3. What currencies do you accept?

Currently, Eclatale accepts payments in CAD (Canadian Dollars). As we expand, we plan to offer more currencies for your convenience.

4. Can I track my order?

Yes! After your order is processed and shipped, you will receive an email with a tracking number and link to monitor your package. Please note that shipping times and tracking availability may vary depending on your location.

5. How long does it take to receive my order?

Order processing usually takes 1-3 business days. Delivery times depend on your location, but most orders arrive within 7-15 business days. International shipping times may vary. For more details, please refer to our Shipping & Delivery Policy.

6. Do you ship internationally?

Yes! Eclatale ships to various countries worldwide. International shipping charges will be calculated at checkout based on your location. Please be aware that customs and import duties may apply depending on your country.

7. How do I change or cancel my order?

Once your order is placed, we process it quickly for fulfillment. If you need to make any changes or cancel your order, please contact us at support@eclatale.com as soon as possible. We cannot guarantee changes once the order has been processed.

8. What is your return policy?

We want you to be satisfied with your purchase. If there is an issue with your order, please refer to our Returns & Exchanges Policy for detailed instructions on how to return or exchange products.

9. How are my personal details protected?

At Eclatale, your privacy is important to us. We take all necessary steps to protect your personal information. For more details on how we handle your data, please review our Privacy Policy.

10. Who fulfills my orders?

All orders placed on Eclatale are fulfilled by Blanka, a third-party provider that specializes in product sourcing, manufacturing, and shipping. Blanka handles the fulfillment process to ensure your products are delivered with care and efficiency.

11. Can I use a discount code on my order?

Yes, we occasionally offer promotional discount codes. You can apply your discount code at checkout to enjoy savings. Keep an eye on our website or subscribe to our newsletter for the latest offers.

12. I received a damaged or incorrect item, what should I do?

If you receive a damaged or incorrect item, please contact us immediately at support@eclatale.com with your order number and photos of the issue. We will work with you to resolve the matter as quickly as possible.

13. How do I contact customer support?

If you have any questions or concerns, feel free to reach out to us via email at support@eclatale.com. Our customer support team will respond as quickly as possible to assist you.

14. Are your products cruelty-free?

Yes, all of our products are cruelty-free. We believe in ethical practices and are committed to offering products that are not tested on animals.

15. Do you offer gift cards?

Currently, we do not offer gift cards. However, we are constantly working to improve our services, and gift cards may be available in the future.