Shipping & Delivery

Welcome to Eclatale! We are committed to providing you with high-quality products and a seamless shopping experience. Below is our Shipping and Delivery Policy to keep you fully informed about our processes.

Order Processing Time

• All orders are processed within 2-5 business days after payment is received and confirmed.
• Processing times may vary slightly during peak seasons or due to unforeseen circumstances, but we will always keep you updated via email.

Shipping Locations

We ship to most regions worldwide. However, shipping availability may depend on your location. If you have questions about shipping to your country, feel free to contact us at support@eclatale.com.

Shipping Costs

Shipping costs are calculated at checkout and depend on the shipping method selected, your location, and the weight of your order. Any applicable taxes, duties, or customs fees are the responsibility of the customer.

Estimated Delivery Times

• Standard Shipping: 7-15 business days
• Expedited Shipping: 5-10 business days

Delivery times may vary depending on your location, local postal services, or any unexpected delays such as customs processing.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this to monitor your order’s journey to your doorstep.

Customs, Duties, and Taxes

International orders may be subject to customs fees or import taxes, which are the buyer’s responsibility. Eclatale is not responsible for delays caused by customs clearance processes.

Shipping Carrier

Eclatale uses reliable shipping carriers through Blanka Brand to ensure your package arrives safely and on time. Specific carriers may vary based on your location and the selected shipping method.

Shipping Issues

If your package is delayed, lost, or damaged in transit, please contact us immediately at support@eclatale.com. We will coordinate with our shipping partners to resolve the issue promptly.

Pre-Order and Back-Order Items

If your order includes pre-order or back-order items, the entire order will ship once all items are in stock. We will notify you via email of any delays.

Contact Us

For any questions or concerns regarding shipping and delivery, please email us at support@eclatale.com. We are here to assist you!