Returns Policy

At Eclatale, we value your satisfaction and are committed to providing high-quality products. If you are not completely happy with your purchase, please read our Returns & Exchanges Policy below for guidance.

Can I Return My Purchase?

• Return Window: You can request a return within 30 days of receiving your order.
• Condition: Items must be unused, unopened, and in their original packaging to qualify.
• Exceptions: For hygiene reasons, opened or used items (e.g., cosmetics) cannot be returned.

How Do I Return an Item?

1. Contact Us: Email us at support@eclatale.com with your order number and reason for the return.
2. Approval: If your return is approved, we will provide you with a Return Authorization (RA) number and instructions.
3. Shipping Costs: Customers are responsible for return shipping costs. Please ensure the item is securely packaged to avoid damage during transit.

Will I Get a Refund?

• Refunds are issued to the original payment method once the returned item is received and inspected.
• Refunds typically take 7-10 business days to appear in your account after processing.

What If My Item is Damaged or Defective?

• If your item arrives damaged or defective, please contact us at support@eclatale.com within 48 hours of delivery.
• Provide photos and a description of the issue, and we will assist you in resolving the problem.

Can I Cancel My Order?

• Orders can be canceled within 24 hours of placement. After this window, cancellations may not be possible due to processing.

Important Information

• Customs, Duties, and Taxes: Any customs duties or taxes paid during shipping are non-refundable.
• Unauthorized Returns: Items returned without prior authorization may not be accepted and could be sent back to the customer.

Need Assistance?

If you have any questions about our Returns & Exchanges Policy, please email us at support@eclatale.com. We’re here to help!