Terms of Services

Welcome to Eclatale! These Terms of Service (“Terms”) govern your use of our website eclatale.com and the services provided by us, including the sale of products, customer support, and all other features, tools, and services available on our website. By accessing or using our website, you agree to comply with these Terms.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you must not use our website or services.

1. Acceptance of Terms

By using our website, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree to these Terms, you should not use our services or access our website.

2. Changes to Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and the "Effective Date" will be updated. By continuing to use our website after such changes are made, you agree to be bound by the updated Terms.

3. Eligibility

To use our website and services, you must be at least 18 years old or the legal age of majority in your jurisdiction. If you are under the age of 18, you must have permission from a parent or guardian to use our website.

4. Account Registration

To make a purchase on our website, you may be required to create an account. You agree to provide accurate, complete, and current information during the registration process and to update it as necessary. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

5. Products and Pricing

  • Product Availability: All products offered on our website are subject to availability. We reserve the right to discontinue any product at any time without notice.
  • Pricing: Prices for products on our website are listed in CAD (Canadian Dollars) and are subject to change without notice. Taxes, shipping, and handling fees may be added to the total price during checkout.

6. Order Processing and Payment

When you place an order, you agree to pay for the products and shipping costs, as well as any applicable taxes. Payment is processed through secure third-party payment gateways. By placing an order, you confirm that the payment information you provide is accurate and valid.

7. Shipping and Delivery

  • Processing Time: Orders are processed within 1-3 business days, and shipping times vary depending on your location.
  • Shipping Charges: Shipping charges will be calculated at checkout based on the shipping method and destination.
  • Delivery: Delivery times may vary. We are not responsible for delays caused by the shipping carrier or customs procedures.

8. Returns and Exchanges

Please refer to our Returns & Exchanges Policy for detailed information on how to return or exchange products.

9. Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of Eclatale and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without our express written permission.

10. Third-Party Services (Blanka)

Eclatale uses Blanka Private Label Beauty & Cosmetics as a third-party provider for product fulfillment and order processing. By placing an order on our website, you agree that we will share necessary order and shipping information with Blanka to fulfill your order.

Blanka is responsible for sourcing, manufacturing, and shipping the products you order from Eclatale. They handle your order with care and in accordance with their privacy policies. Please refer to Blanka’s Privacy Policy and Terms of Service for more information on how they process your data and manage your orders.

11. Prohibited Uses

You agree not to:

  • Use our website for any unlawful purpose.
  • Engage in any activity that could damage, disable, or impair our website or interfere with others' use of the website.
  • Use any automated systems, such as bots or scrapers, to access or collect data from our website.

12. Limitation of Liability

Eclatale is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or the products purchased through our website. Our liability is limited to the amount paid for the product(s) in question.

13. Indemnification

You agree to indemnify and hold harmless Eclatale, its officers, employees, and agents from any claims, losses, liabilities, damages, and expenses (including legal fees) arising from your use of the website or any violation of these Terms.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy for more details.

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of service of these third-party websites.

16. Governing Law

These Terms will be governed by and construed in accordance with the laws of Ontario, Canada, without regard to its conflict of law principles. Any legal action or proceeding related to these Terms shall be brought in the courts located in Ontario, Canada.

17. Dispute Resolution

In the event of a dispute, we encourage you to contact us directly at support@eclatale.com to resolve the matter. If we cannot resolve the dispute through communication, it will be resolved through binding arbitration in accordance with the rules of the Arbitration Organization.

18. Termination

We reserve the right to suspend or terminate your access to our website or services if you violate these Terms or engage in any unlawful conduct. Upon termination, your right to use the website will cease immediately.

19. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us at:
Email: support@eclatale.com
Website: www.eclatale.com